Refund policy

We accept returns on unused items in their original condition. You have 30 days after receiving your item to request a return.

To start a return, you can contact us at info@sonomacountyleather.com or go to Your Orders to request a return authorization.

We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Returns are not accepted on Custom Orders or for items marked as final sale. Gift Cards are not returnable, nor are they redeemable for cash.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Shipping
Sonoma County Leather is not responsible for shipping costs associated with returns or exchanges (unless it’s our goof-up).
If we don't receive the package, or you don't include the RMA form, we cannot process the return/refund. Please choose a reliable shipping method that you can track (consider insuring the package), and include all the forms and parts.

 

Refunds
Once we have received and inspected your return, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.